A cautionary note before you finalize your order: An open umbrella is a giant wind catcher that requires vigilant attention in any setting. While beautiful, an umbrella should be in the open position only while in use as a shade device, properly secured, and under supervision.
An umbrella must be secured by a ground-level base of a pound-weight no less than 10x the umbrella’s diameter. For example, a 9′ umbrella requires a minimum base weight of 90 pounds.
An improperly monitored or secured umbrella may result in damage to the umbrella, surrounding property, and/or injury or death. By completing this order, you are agreeing to assume full responsibility for its use and to indemnify Shade USA and its principals from all liability.
Are you thinking about returning a replacement umbrella canopy? Our most commonly returned items are replacement canopies for patio/market umbrellas. In most cases, we can offer a money-saving alternative to your return. For example, we can offer a frame that would work perfectly with your canopy at a discount from the list price of that frame. Why not email us before initiating a return or call us at 480-600-1049?
You can return most unused products within 90 days for a refund on the PURCHASE PRICE (shipping costs are not refundable). Items stated as non-refundable or special orders cannot be returned or refunded. Shade USA does not pay for the cost of returning items. Products returned must be unused and in resale condition, and are subject to the following conditions and restrictions:
- Products that may be defective or damaged during shipping will be replaced or refunded, in whole or in part, at the discretion of Shade USA. Damages, manufacturing defects, or missing items must be reported to Shade USA within 14 days of receiving the goods. Original packaging cartons and materials must be retained for inspection purposes by the carrier to validate the damage claim and/or for the return shipping of the item back to us. Products determined to have defective part(s) will be replaced in whole or just the part(s) at Shade USA’s discretion.
- Returns deemed eligible for a refund will be refunded an amount subject to a 10% restocking fee to cover the cost of inspecting and repackaging the item(s). Any credit amount will be less than the charged shipping costs or the actual shipping costs for the returned item(s), whichever is greater. For example, we subsidize your original shipping costs for any carton over 48″ long by paying UPS’s additional handling charge, which can run as high as $18. That amount, plus the original shipping costs, will be deducted from your credit-back amount.
- Products listed as ‘Free Shipping’ or ‘Shipping Included’ do have a shipping charge built in. That shipping charge will be deducted from the credit amount. When returned, these products will be subject to a 30% restocking fee.
- We cannot control what happens to our packages once they have been tendered to a carrier. Our refund policies for late shipments follow those of the carriers we use. We recommend against our customers selecting expedited services, but we will ship according to what the customer selects on the order form. However, if a carrier’s terms of service do not allow a refund, we cannot issue one to our customer. Be sure to read more on our Shipping Policy if there is a time-sensitive aspect to your order.
- Our refund policy does not cover products damaged due to neglect, improper usage or application, wind damage, or other acts of nature, such as fading (unless otherwise stated on the product page), sun rot, or mildew. It also does not cover special-ordered products, denoted as custom-made (such as Sunbrella products), or imprinted on the customer’s behalf.
- Broken or sheared support poles, ribs, and tilt mechanisms are not covered by our warranty.
- Our warranty does not cover discrepancies relating to the colors of products. We strive to accurately represent each item’s color. However, these are outdoor products whose colors are dramatically altered by the sun’s condition on any given day. Additionally, every digital device will display colors differently. If you have questions about a specific color or hue, please contact us before placing your order.
- Concerns over products received differently than depicted on a web page must be addressed within 14 days of receipt of the product(s). The original packing materials and carton(s) must be retained for the return shipment.
- Our warranty does not cover broken ropes/cords, tilt mechanisms, broken canopy ribs, or torn rib pockets.
- Our canopies are designed for shade, are not waterproof, and are unsuitable for rain or snow use.
- Our warranty does not cover broken ropes or cords on frames purchased to match canopies that we did not manufacture.
- Our refund and warranty policy only covers products intended for private use and does not cover products intended for commercial, public, third-party, or rental use.
Shade USA reserves the right to select a product on the customer’s behalf to expedite shipping if a particular color or design is not included in the customer’s order. - Returned packages are subject to a 10% restocking fee.
UPS now charges shippers for packages returned as refused or otherwise undeliverable. Orders returned as such will be credited less the return shipping fees and the aforementioned stocking fee. - UPS does not guarantee its expedited services on oversized packages, which account for most of our umbrellas. For example, you may order a 9′ patio umbrella with UPS’ Second Day Air service. Your package is not guaranteed to arrive within the next two days. In this case, we cannot issue a refund of the shipping charges, nor do we cover the cost of a return.
- We rely on our customers to provide us with all the information required to ship your order promptly. UPS charges Shade USA $15 for each address correction. Shade USA reserves the right to charge these fees to the customer’s account if they fail to provide a complete and accurate shipping address.
- UPS makes three delivery attempts, after which the shipment will be returned. UPS charges for the return. Shade USA reserves the right to assess all return shipping fees (not to exceed the original shipping charges) to the customer’s account.
- To schedule a pickup from United Parcel Service: 1-800-PICK-UPS
- Some items include a limited fade warranty. This is a prorated warranty. Shade USA will require that the canopy be returned to us at the customer’s expense for inspection and evaluation. Shade USA, in its sole discretion, will calculate the percentage of fading and deduct the shortage from the purchase price of a new item. For example, a canopy with a 3-year fade warranty is reported to have faded after 30 months. Shade USA will deduct 1/6 of the price of a new replacement canopy.
- Warranties are offered on a one-per-customer lifetime basis.
Please be sure to use our convenient Return Form before returning items. No credit will be given without this form.
Returned items must be shipped to Shade USA returns at 6730 S. 161st Place, Gilbert, AZ 85298. Exception: Items designated as drop-shipped must be returned to the return address on the original shipping label. Important: if you have any questions about the address needed for your return, please call/text: 480-600-1049.
Consent to Receive Review Requests
By submitting your order, you also agree to receive an automated invitation to review your order 21 days after your order is completed, and again 31 days after your order is completed if you still haven’t left a review. You can unsubscribe from these automated messages at any time by visiting this page on our website and entering your email and unsubscribing.
