Product Reviews

Based on 4104 reviews
84%
(3436)
15%
(636)
1%
(28)
0%
(2)
0%
(2)
Great service

The incorrect bases were inadvertently shipped with my order. They quickly got the correct product to me! Mistakes happen and they did a fabulous job of making this right! I plan to use them again.

Sturdy Product

I am very impressed with the quality of canvas used! Very sturdy and great color!

Great product, great service

Nice heavy fabric, vibrant colors, fast delivery, fits perfectly. Much better quality than the original umbrella canopy that it replaced. Without the replacement obtained from Shade USA, the umbrella frame would have been headed for the landfill. It now as a second life.

Measure twice

It didn’t fit. Not a surprise as I measured it and I knew it was an inch outside the range. Believe them when they tell you the limits.

Thank you for taking the time to write this review. There is the likelihood that a solution is at hand. Please give me a call @ 480-600-1049.Mark

Outstanding quality.

Very pleased . First order…will definitely not be the last. Recommending to friends and family.

Replacement umbrellas

Excellent customer service and response. Excellent material quality. Shipping was exceptionally fast.

Shade

We were very pleased to get the umbrella shade, we searched for quite awhile to find the right size

Umbrella frame for 9 ft shade

I bought a new shade USA frame measured exactly to fit my not very old shade USA canopy. It simply fit too loose. The frame is well built so with some DiY fixes (ie.Home Depot pvc plugs) I made it work so now the vapor fits nice and tight. We like shade USA and we like their products - the so-so review this time is simply due to the ferment issue I had to solve in my own. Maybe shade USA would have supported the fix but I was in no mood to mail things back and forth. It was a happy ending anyway.

Great Frame

Ordered a new frame for my beer logo 9 ft umbrella that got broken by sudden heavy winds last summer. The frame is better than the original with a crank handle for raising that the original didn’t. Extremely happy with the item.

great pricing, knowledgeable folks and great selection. I ordered 2 and they fit

great pricing, knowledgeable folks and great fabric selection . I ordered 2 and they fit perfectly... Makes the patio look fresh and new for the spring and summer....

Umbrella canvas

Perfect fit easy install,I bought the Pacific blue and love the vibrant color

ABSOLUTELY AMAZING!

From the initial follow-up on texts, which included pics, by Mark on the same day, which was on a Sunday...AMAZING #1; through Mark's incredibly informative and patience with undecided customers during a phone call...AMAZING #2; all the way to mailing our umbrella the same day as we ordered it and receiving it the next...AMAZING #3; to the final product, both quality and price...AMAZING #4; what's not to scream for joy! The umbrella is exactly what Mark said it would be, and even more than we expected, and better than we have ever had. Without hesitation, we totally recommend this company and their products. Truly, there's no need to look further. Where have you been all our lives...LOL!

Missing parts

Thumb screws shown in picture were not included.

Vibrant color

This canopy fits perfectly. The material is top notch! I purchased the poly material to try first. Mark was very helpful with all my questions I had with my 6"ribs 9" blank canopy I needed to replace. Measuring is the key for a correct purchase. Also make sure your grommet on top is measured as well. As there are two sizes for the hole. I will buy again when needed. Best place to buy when your old canopy material fades or rips. You will not be disappointed either.

Excellent Service

Great experience thru the whole transaction.

Great Value; Good Quality

This umbrella is a great value. The high quality Sunbrella canopy is supported with wooden spars and a sturdy center pole that is much better than the ones I see for sale in my local retail centers. It was delivered on the day promised and was simple to assemble.

11’ protexture canopy replacement

After returning 4 canopies to Amazon and still not finding a good fit or fabric, I decided to try this one. Mark was very helpful with answering my questions. It arrived yesterday. Fabric seems far sturdier than the other canopies I tried and color is great. Fits perfectly! The grommet is a “must have”. Most manufactures don’t put one on their products and u are just getting a non reinforced hole in the top of the fabric. One wind will have that ripped in no time. So far very satisfied with purchase. Hopefully, it holds up to the brutal Texas sun!!

Repeat Customer

Repeat customer that has been purchasing multiple 11' replacement canopies and umbrellas for the past 8 years. Decent pricing, good quality canopies, prompt shipping and responsive customer service. Would definitely recommend to others, thanks again. AAA+++

Good Value

I really wanted an umbrella made with sunbrella (and was willing to pay for it) but couldn't find one in my size on-line. Although not as durable I think than sunbrella, the one I got will due and the price was right.

Thank you for taking the time to write a review. There is a link on our website to order a Sunbrella replacement canopy. The benefit of both Sunbrella and Protexture is that they are acrylic fabrics which hold resist fading much longer than polyester. Sunbrella is the top-grade fabric, but its cost is more than double that of the more affordable Protexture.

Seems like good quality.fits perfect
DG

Perfect replacement

The customer service was wonderful, received exactly what I needed, the canopy fits perfectly and the color is beautiful. thank you for your help Mark.

excellent

arrived fast, was easy to install on old frame.Stitching is excellent and noticed that the material heavier than the original I highly recommend this company

Replacement Umbrella

Great customer service. I called and thankfully the call was picked up by Mark. He was very knowledgeable about the umbrellas and assisted me by asking questions of our needs. He didn't rush me off the phone until I was satisfied with my decision. My company placed our order with ShadeUSA for their pricing and great service.

Don’t leave home without it!

Fit in the suitcase. Very lightweight! I even had to bring a second one for a friend. Still fit and did not go overweight ! The quality is amazing. The size is perfect. Did I mention easy assembly. Won’t leave home without it ever again!!!

Great Service and Product

I ordered the large Grommet size and Mark called me to verify that I needed that size, after I investigated I found I could use a smaller size. Mark removed the grommet and the smaller size worked perfectly. The Umbrella is very well made. Thanks Mark I always like Buying USA made Products, I will Definitely recommend Shade USA!!!