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Return Policy & Product Guarantee
If you are dissatisfied with a purchase simply
return it within 90 days for a full refund on PURCHASE PRICE (shipping costs are not refundable). Shade USA does not pay for the
cost to return items. Products returned must be unused and in resale
condition and are subject to the following conditions and restrictions:
- Products which may be defective or damaged in shipping
will be replaced or refunded at the discretion of Shade USA.
- Our refund policy does not cover products damaged due to
neglect, improper usage or application, wind damage or other acts of nature. Our refund policy does not cover products
which are special ordered or imprinted on the customer's behalf.
- Our refund policy only covers products intended for
private use and does not cover products intended for commercial, public or
rental usages.
- Shade USA reserves the right to make a selection on the
customer's behalf in order to expedite the shipping process if a particular
color or design of a product has not been included with the customer's order.
- Returned packages are subject to a 10% restocking fee.
- UPS now charges shippers for packages returned as
"Refused". Orders returned as "refused" will be credited less the return
shipping fees and the aforementioned stocking fee.
Please be sure to use our
convenient Return Form prior
to returning items.
Returned items may be shipped to: Shade USA returns
6730 S. 161st Place Ave Gilbert, AZ 85298.
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