Warranty, Return Policy & Product
If you are dissatisfied with a purchase simply
return it within 90 days for a refund on PURCHASE PRICE (shipping costs are not refundable). Shade USA does not pay for the
cost to return items. Products returned must be unused and in resale
condition and are subject to the following conditions and restrictions:
- Products which may be defective or damaged in shipping
will be replaced, repaired or refunded at the discretion of Shade USA. You have
14 calendar days to report an item that has been received as
damaged. This allows us to file claims against our carrier in a
timely manner. Inspect your product upon arrival and notify us
immediately of any issues/concerns over condition.
- Our refund policy does not cover products damaged due to
neglect, improper usage or application, wind damage or other acts of nature such
as fading, sun rot or mildew. Our refund policy does not cover products
which are special ordered, denoted as custom made (such as Sunbrella products) or imprinted on the customer's behalf.
- Our refund/warranty policy only covers products intended for
private use and does not cover products intended for commercial, public, 3rd
- Shade USA reserves the right to make a selection on the
customer's behalf in order to expedite the shipping process if a particular
color or design of a product has not been included with the customer's order.
- Returned packages are subject to a 10% restocking fee.
- UPS now charges shippers for packages returned as
refused or otherwise undeliverable. Orders returned as such will be credited less the return
shipping fees and the aforementioned stocking fee.
- We rely on our customers to provide us with all
customer information required to ship your order in a timely manner. UPS
charges Shade USA$12.50 for each address correction. Shade USA reserves the
right to assess these charges to the customer's account when the customer
has failed to provide an full and accurate shipping address.
- UPS makes three delivery attempts, after which the
shipment will be returned. UPS charges for the return. Shade USA reserves
the right to assess all return shipping fees (not to exceed the original
shipping charges) to the customer's account.
Please be sure to use our
convenient Return Form prior
to returning items. No credit will be given without this form included.
Returned items must be shipped to: Shade USA returns
6730 S. 161st Place Gilbert, AZ 85298.